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The team
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Ivor Knox - Managing Director
- Ivor has worked in research since 1992, with five years in operations and thirteen years as a client-facing researcher
- He led the Scottish client services team for mruk in Glasgow from 2006-2010, managing a portfolio of qualitative and quantitative research programmes primarily in the public sector, including customer satisfaction work for the Scottish Police Services Authority
- Previously, he’d spent eight years managing major international projects at GfK NOP, primarily a 50-country continuous financial services study
- Ivor started his career with five years in a CATI centre, learning all of the processes involved in the production of high quality survey data
- He’s fully versed in CATI, Field and Online survey management
- His interests include history, politics and current affairs, and collecting far more DVDs than he ever has time to watch, as well as a wall full of books that will take a couple of centuries to get through
- Ivor is married, with a riotous one year old daughter, two guinea pigs and a rabbit
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John Raglan - Chairman & Co-Founder
- John was previously a director of Metro Radio Group which owned and operated 7 radio stations in the North East and Yorkshire. His main sphere of operation was in sales and marketing in the London marketplace where he made his mark as part of a team that formed the hugely successful Radio Advertising Bureau, which subsequently grew radio's share of advertising revenue from 2% to 9%
- In 1993, John left Metro shortly after its sale to Emap for £100 million
- After a 3 year period of consulting radio groups and other media owners on marketing and revenue development, John co-founded Dipsticks Research Ltd
- Despite the current global recession the group is enjoying its best trading period in its 16 year history because it finds creative solutions to research problems
- John lives in rural Northumberland and he is a keen cricketer
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Marjorie Pannetier - Research Executive
- Marjorie is our dedicated travel and tourism research executive, with several years of experience in both public and private sector organisations.
- She has worked on projects ranging from advertising effectiveness and brand tracking to visitor surveys and segmentation - her clients include Brittany Ferries, Atout France, Park Dean and Villa Plus.
- Prior to explore, Marjorie worked at the French institute of science and technology for transport, development and networks, publishing several white papers on pedestrian research.
- Marjorie obtained a first class Master's degree in Psychology of Marketing and Communication in France, and has an MRS Advance Certificate in Market and Social Research Practice.
- In her spare time, Marjorie likes to travel within UK and visiting her friends throughout Europe. She is also an outdoor enthusiast spending her weekends hiking, cycling and running around Northumberland.
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Andrew Richardson - Data Manager
- Andrew joined explore research in January 2010 as Manager of the in-house Data Management team comprising 5 other full-time staff
- Andrew is responsible for ensuring that all projects are supported by data that are delivered to the high standards to which the company is committed. Andrew is supported by a dedicated and experienced team of data processors who have a superb track record of delivering complex analysis on time, and to the client’s exact specifications
- Prior to joining explore research Andrew was a senior business analyst for a major computer consultancy, engaged on a multi-million pound government project. His previous experience also includes extensive work in the fields of document management and records management and a technical background in both front-line support and software development
- Outside of work Andrew is keen motorcyclist, a passion that he has passed on to his daughter (much to the consternation of his wife) and he cannot believe that more people don’t find Excel macros fun
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Alison Pringle - Operations Manager
- Alison joined explore research in October 2002 as a Project Co-ordinator but today she heads up our Operations team of 3 full time staff members
- Alison and her team are paramount in the management of street, telephone, postal and qualitative research projects
- Alison was instrumental in setting up our in-house computer assisted telephone interview (CATI) unit which currently consists of 20 seats and a pool of 50 telephone interviewers
- In addition, Alison manages our network of direct street interviewers across the UK
- Alison and her team ensure all telephone and street interviewers undergo rigorous training with a programme of continual development. They are also responsible for many of our stringent quality checking procedures
- Alison has recently gained the ILM Certificate in Management, she lives in Northumberland and enjoys long walks in the country with her dogs
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Angus Webb - Technical Director
- Angus is a highly motivated Information Technology professional. Having studied Information and Communication Management at Northumbria University, he subsequently completed Microsoft Certified Professional (MCP) and Microsoft Certified Systems Administrator (MCSA) accreditation
- Angus has worked for the company since 2002 and has been a member of the Board since 2004
- He has hands-on involvement with many projects' technical requirements and heading our IT team of 4 other full-time employees
- Angus has a passion for improving respondent engagement and survey design. He is instrumental in evaluating new technologies and developing the range of research tools that are deployed across a growing range of clients' research requirements
- He also leads our in-house research panel, panelbase.com, which has grown rapidly over the last 2 years. As a member of Esomar he’s also responsible for ensuring the company’s ongoing adherence to quality standards